We want every customer to have a great experience with our brand. Since each product is made specifically for your order, our return and refund process is different from stores that keep products in stock.
Please read this policy carefully before placing your order.
Made-to-Order Products
All of our products are created on demand after your purchase is confirmed. For this reason, we generally do not accept returns or exchanges for reasons such as:
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Ordering the wrong size
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Choosing the wrong color or design
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Changing your mind after placing an order
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Accidental purchases
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Personal preference
Please review all product details, sizing information, and shipping information carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
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Your order number
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A brief description of the issue
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Clear photographs showing the product and the problem
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Photos of the packaging, if applicable
After reviewing your claim, we will determine the most appropriate resolution. Depending on the situation, this may include a replacement item or a refund.
Reporting an Issue
Claims regarding damaged, defective, or incorrect products should be submitted within 30 days of receiving your order.
Requests submitted after this period may not qualify for replacement or refund.
Lost Packages
If your shipment is confirmed as lost while in transit, please contact us.
We will work with our fulfillment partner and the shipping carrier to investigate the shipment.
Once the carrier confirms that the package has been lost, we will review your case and provide an appropriate solution, which may include a replacement or refund where applicable.
Delayed Deliveries
Delivery estimates are provided for guidance only.
Shipping delays caused by weather, customs, transportation issues, carrier disruptions, or other events beyond our control are not considered product defects and do not automatically qualify for refunds.
If your order appears unusually delayed, please contact us so we can assist in tracking the shipment.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If you notice an error, please contact us immediately.
Address updates may only be possible before production begins.
If an order has already entered production or has been shipped, changes may no longer be possible.
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be sent again.
Unclaimed Packages
Packages that are returned after failed delivery attempts or because they were not collected may be eligible for reshipment.
Additional shipping charges may apply before the package can be shipped again.
Size & Fit
Please review the sizing guide provided on each product page before ordering.
Because every item is produced specifically for your order, we cannot offer refunds or exchanges simply because a different size was preferred after delivery.
If you receive a product that does not match the size you ordered due to a production error, please contact us and we will investigate the issue.
Color & Print Variations
Minor differences in color may occur due to:
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Screen and monitor settings
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Lighting conditions
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Printing processes
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Fabric materials
Small variations that do not affect the intended use or quality of the product are considered normal and are not treated as defects.
Order Cancellations
Orders may only be cancelled before production begins.
Once production has started, cancellation requests cannot be guaranteed because your item is already being manufactured.
If you need to cancel an order, please contact us as soon as possible after placing it.
Exchanges
We generally do not offer exchanges for customer ordering mistakes, including selecting the wrong size, color, or shipping address.
However, if you receive the wrong product or an item with a verified manufacturing defect, we will work with you to resolve the issue.
Refund Processing
If your claim is approved, your refund will be issued using your original payment method whenever possible.
Processing times depend on your payment provider or financial institution and may vary.
Shipping charges are generally non-refundable unless the refund is the result of our error or a verified product issue.
Non-Returnable Items
The following situations are generally not eligible for returns or refunds:
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Change of mind
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Buyer’s remorse
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Ordering the wrong size or color
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Incorrect shipping information provided by the customer
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Normal delivery delays outside our control
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Minor color differences caused by screen settings
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Normal wear after use
Contact Us
If you believe there is an issue with your order, please contact our customer support team as soon as possible.
We are committed to reviewing every request fairly and will work with you to find the best possible solution based on the circumstances of your order.