Thank you for shopping with us. Since every product is made specifically after your order is placed, cancellations are only possible under certain conditions.
Please read this policy carefully before placing your order.
Cancellation Window
Orders may be cancelled only before they enter production.
Our fulfillment process begins quickly after an order is placed to ensure timely delivery. Once production has started, cancellation requests can no longer be guaranteed.
If you wish to cancel your order, please contact us immediately after placing it.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team and include:
-
Your order number
-
The email address used for the purchase
-
Your cancellation request
We will review your order status and let you know whether cancellation is still possible.
Orders Already in Production
Once an order has entered the production stage, it is being custom-made specifically for you.
At this point, we are generally unable to cancel, modify, or stop the order.
Orders Already Shipped
Orders that have already been dispatched cannot be cancelled.
If your order has shipped, please refer to our Returns & Refund Policy for information regarding eligible claims.
Changes to an Existing Order
If you need to change your:
-
Shipping address
-
Product size
-
Product color
-
Quantity
-
Design or personalization (if applicable)
please contact us as soon as possible.
Changes can only be made if production has not yet started. Once manufacturing begins, modifications may no longer be possible.
Duplicate Orders
If you accidentally place the same order more than once, please notify us immediately.
If production has not started, we will do our best to cancel the duplicate order and issue a refund where applicable.
Incorrect Shipping Address
If you entered an incorrect shipping address, contact us immediately.
Address updates are only possible before production begins.
If the order has already shipped or is in production, we cannot guarantee that the address can be changed.
Payment Issues
Orders with failed or incomplete payments will not proceed to production until payment has been successfully processed.
If payment cannot be completed, the order may be automatically cancelled.
Refunds for Cancelled Orders
If your cancellation request is approved before production begins, your payment will be refunded to the original payment method.
Refund processing times vary depending on your payment provider or financial institution.
Exceptions
We reserve the right to refuse cancellation requests if:
-
Production has already started.
-
The order has already been shipped.
-
The request does not meet the conditions outlined in this policy.
Contact Us
If you need assistance with cancelling or updating an order, please contact our customer support team as soon as possible.
The sooner we receive your request, the greater the chance that we can make changes before production begins.