We take pride in delivering products that meet high quality standards. Every item is carefully produced and inspected before it is shipped. However, if your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, we are here to help.
Please review the information below regarding eligible claims and how to report an issue.
Eligible Claims
You may be eligible for a replacement or refund if your order arrives with one of the following issues:
-
The wrong product was delivered.
-
The wrong size, color, or design was sent due to a fulfillment error.
-
The item arrived damaged during shipping.
-
The product contains a manufacturing or printing defect.
-
The item is missing due to a verified packing error.
Each claim is reviewed individually to determine the most appropriate resolution.
Issues That Are Not Considered Defects
The following situations are generally not considered manufacturing defects and are not eligible for replacement or refund:
-
Ordering the wrong size or color.
-
Entering an incorrect shipping address.
-
Minor color differences caused by screen or monitor settings.
-
Small variations in print placement or garment dimensions that fall within normal production tolerances.
-
Minor loose threads or slight fabric variations that do not affect the product's functionality or overall appearance.
-
Damage resulting from improper washing, misuse, or normal wear and tear.
-
Delays caused by shipping carriers, customs, or weather conditions.
Reporting a Problem
If you discover an issue with your order, please contact our customer support team within 30 days of receiving your package.
To help us review your claim quickly, please include:
-
Your order number.
-
A brief description of the issue.
-
Clear photographs showing the product.
-
Close-up images of the defect or damage.
-
Photos of the shipping package if it appears to have been damaged during transit.
Incomplete claims may require additional information before a decision can be made.
Our Review Process
Once your request has been received, our team will carefully review the information provided.
Depending on the situation, we may:
-
Request additional photographs.
-
Verify the issue with our fulfillment partner.
-
Review shipping information.
-
Confirm whether the issue occurred during manufacturing or delivery.
Most claims are reviewed as quickly as possible, although more complex cases may require additional time.
Replacement Orders
If your claim is approved, we may produce and ship a replacement item at no additional cost to you.
Replacement orders follow the same production and shipping process as a new order.
Production and delivery times for replacements may vary depending on product availability and destination.
Refund Eligibility
In situations where a replacement is not possible or is not the most appropriate solution, a refund may be offered.
Approved refunds will be issued to the original payment method whenever possible.
The time required for funds to appear in your account depends on your payment provider or financial institution.
Damaged During Delivery
If your package arrives with visible shipping damage, please keep both the packaging and the product whenever possible.
Photographs of both the damaged packaging and the product help us investigate the issue with the shipping carrier more efficiently.
Incorrect Items
If you receive a product that is different from what you ordered, please notify us before using or washing the item.
After verifying the fulfillment error, we will work to provide an appropriate resolution.
Manufacturing Defects
Examples of manufacturing defects may include:
-
Incorrect print applied during production.
-
Significant print quality issues.
-
Major stitching or construction defects.
-
Incorrect garment supplied during fulfillment.
Minor variations that naturally occur during the production process are not considered manufacturing defects.
Lost or Missing Items
If tracking information indicates that your order was delivered but you have not received it, please first:
-
Check around your delivery location.
-
Ask household members or neighbors.
-
Contact your local delivery carrier.
If the issue cannot be resolved, contact us so we can review the shipment and determine the next steps.
Customer Responsibilities
To help ensure a smooth resolution process, customers should:
-
Review product details before ordering.
-
Use the sizing guide before selecting a size.
-
Provide an accurate shipping address.
-
Inspect the order promptly after delivery.
-
Report any issues within the stated claim period.
Resolution Options
Depending on the outcome of our review, we may provide one of the following solutions:
-
A replacement product.
-
A partial refund.
-
A full refund.
-
Another appropriate resolution based on the circumstances of the claim.
The solution offered will depend on the nature of the issue and the information provided during the review.
Contact Us
If you believe your order has arrived damaged, defective, or incorrect, please contact our customer support team as soon as possible.
Our goal is to resolve eligible claims fairly and efficiently while ensuring you have the best possible shopping experience.