Orders & Delivery
1. How do payments work?
We require full payment at the time of order placement. All orders must be completed securely online through our verified payment gateways at checkout before processing and shipping begin.
2. How long does delivery take?
Orders are typically processed and delivered within 3–5 business days, depending on your state and location.
3. Is there any delivery charge?
We offer free standard shipping on all orders over $100. For orders below $100, a standard shipping fee will be calculated and applied at checkout.
Exchange & Returns
4. What if the size doesn’t fit?
We want you to have the perfect fit! We offer an easy exchange process within 7 days of delivery. Just ensure the item is unworn and has its original tags attached.
5. Can I return the product?
We currently operate on an exchanges-only policy. However, if you receive a damaged, defective, or incorrect item, please reach out to us immediately so we can issue a brand-new replacement.
Product & Quality
6. What is the quality of your products?
All of our products are crafted using premium-grade fabrics. They are meticulously designed to ensure maximum comfort, long-lasting durability, and a refined, high-end look.
7. Will the product look exactly like the pictures?
Yes. All product images are captured in-house under professional lighting to guarantee the highest accuracy in color, fit, and texture.
Payments & Security
8. Are my payments secure?
Absolutely. We prioritize your privacy and data security. Our website uses advanced SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. Every transaction is processed through highly secure, industry-leading payment gateways, ensuring your credit/debit card details are fully safeguarded.
Support
9. How can I contact you?
For any questions, order updates, or assistance with exchanges, please reach out to our dedicated Customer Support team via the Contact Us page on our website or by emailing our support address. We are always here to help!